Terms of Service

Welcome to James Royal Collection. These Terms of Service ("Terms") govern your use of our website jamesroyalcollection.com and the purchase of products from our online store. By accessing our website or making a purchase, you agree to be bound by these Terms.

1. General Terms

By using our website, you confirm that:

  • You are at least 18 years of age or have parental/guardian consent
  • You are legally capable of entering into binding contracts
  • You will use our website in accordance with these Terms and all applicable UK laws
  • All information you provide is accurate and complete

2. Products and Pricing

We make every effort to ensure that:

  • Product descriptions and images are accurate
  • Prices are correct at the time of display
  • All prices are in British Pounds (GBP) and include VAT where applicable

However, we reserve the right to:

  • Correct pricing errors, even after an order has been placed
  • Modify product descriptions and availability
  • Limit quantities available for purchase
  • Discontinue products at any time

If a pricing error occurs, we will contact you before processing your order and offer you the option to proceed at the correct price or cancel your order for a full refund.

3. Orders and Payment

Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason. We may require additional verification or information before accepting an order.

Payment

We accept the following payment methods:

  • Credit and debit cards (Visa, Mastercard, American Express)
  • PayPal
  • Shopify Payments

Payment is processed at the time of order. You authorize us to charge your payment method for the total amount including products, shipping, and applicable taxes.

Order Confirmation

You will receive an email confirmation once your order is placed. This does not constitute acceptance of your order. Acceptance occurs when we dispatch your items and send a shipping confirmation.

4. Shipping and Delivery

We ship to addresses within the United Kingdom.

Delivery times are estimates and not guaranteed. We are not liable for delays caused by:

  • Courier services
  • Weather conditions
  • Customs (if applicable)
  • Incorrect delivery information provided by you

Risk of loss and title for products pass to you upon delivery to the shipping carrier.

5. Returns and Refunds

Our return and refund policy is governed by our separate Refund Policy. Please review our Refund Policy for complete details on:

  • 7-day return period for faulty or incorrect items
  • 3-day notification requirement
  • Return conditions and process
  • Refund processing times

6. Intellectual Property

All content on this website, including but not limited to:

  • Text, graphics, logos, images
  • Product descriptions and photography
  • Website design and layout
  • Software and code

is the property of James Royal Collection or our licensors and is protected by UK and international copyright, trademark, and other intellectual property laws.

You may not:

  • Reproduce, distribute, or display our content without written permission
  • Use our trademarks or branding without authorization
  • Scrape, copy, or download content for commercial purposes

7. User Conduct

You agree not to:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Transmit viruses, malware, or harmful code
  • Interfere with the proper functioning of our website
  • Impersonate any person or entity
  • Collect information about other users
  • Post false, misleading, or defamatory content

8. Limitation of Liability

To the fullest extent permitted by UK law:

We are not liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, revenue, or data
  • Business interruption
  • Damages arising from use or inability to use our website or products

Our total liability shall not exceed the amount you paid for the product giving rise to the claim.

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded under UK law

9. Indemnification

You agree to indemnify and hold harmless James Royal Collection from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your violation of these Terms
  • Your use of our website or products
  • Your violation of any third-party rights

10. Privacy and Data Protection

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in compliance with UK GDPR and the Data Protection Act 2018.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for:

  • The content of external sites
  • The privacy practices of third parties
  • Any transactions with third-party sites

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes constitutes acceptance of the modified Terms.

We will update the "Last updated" date at the top of this page when changes are made.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14. Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and James Royal Collection regarding your use of our website and purchase of products.

17. Contact Information

If you have any questions about these Terms of Service, please contact us:

James Royal Collection
Email: jamesroyalcollection@gmail.com

We aim to respond to all enquiries within 24-48 hours during business days.

18. Consumer Rights

These Terms do not affect your statutory rights as a consumer under UK law. For information about your consumer rights, visit the Citizens Advice website or contact the Competition and Markets Authority.