Privacy Policy

At James Royal Collection ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website jamesroyalcollection.com and make purchases from our store.

Information We Collect

Personal Information

When you place an order or create an account, we collect:

  • Name and contact information (email address, phone number)
  • Billing and shipping addresses
  • Payment information (processed securely through our payment providers)
  • Order history and preferences

Automatically Collected Information

When you visit our website, we automatically collect:

  • Browser type and version
  • IP address and device information
  • Pages visited and time spent on our site
  • Referring website addresses
  • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your orders and account
  • Provide customer support
  • Send marketing communications (with your consent)
  • Improve our website and services
  • Prevent fraud and enhance security
  • Comply with legal obligations

Sharing Your Information

We may share your information with:

  • Service Providers: Third-party companies that help us operate our business (payment processors, shipping carriers, email service providers)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, sale, or acquisition

We do not sell your personal information to third parties.

Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request restriction of processing
  • Data portability
  • Withdraw consent at any time

To exercise these rights, please contact us at the details below.

Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

James Royal Collection
Email: jamesroyalcollection@gmail.com

For data protection queries, you also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).